Before considering the adoption of RPA in your organization, you should take into account the existing challenges your organization faces, and processes used currently to deliver business results.
Challenges such as high operating cost, frequent changes to organizational structure, decentralized information systems etc. could be solved using Process optimization and redesign. Other challenges, such as high volume of overtime, excessive errors in records processing, high volume of manual work etc. require technics and tools such as macros and RPA.
Frequent changes to the organizational structure may lead to unclear internal communication and misaligned processes. Such a challenge should be broken down into smaller pieces, which can be analyzed through techniques such as in-depth process review and detection of overlapping activities. Results of the analysis are the key input for process alignment.
When you are facing with the challenge generated by a decentralized IT environment, consider using process mining tools to complete the process puzzle and gain a broader view over the steps that help you achieve business objectives. Such dedicated tools will also provide you with an insight into the performance and efficiency of the activities analyzed without being hindered by the human factor.
If you choose to address the second category of challenges, consider the following criteria for the identification of suitable processes for robotics:
- Are process inputs in electronic format and robot friendly?
- Is the process comprised of clearly defined and repetitive steps?
- Is there a business reason for automation?